Troubleshooting Errors Guide

I cannot push changes from a restricted source page to destination space’s page regardless of the sync type (Auto sync, Manual sync, Bulk sync)

1. Grant EDIT access to Space Sync for Confluence in the page restricted, then re-run the sync

   1. https://docs.ricksoft-inc.com/space-sync-for-confluence/how-to-sync-page#creating-pages-with-restrictions

I see Sync Error Icon with DELETED OR RESTRICTED on the space as the sync status on the page

1. Open the affected page’s sync dialog and identify the destination. Check whether the destination page was deleted, archived, or is inaccessible to Space Sync for Confluence. Restore the page if necessary, or grant the app the required destination-page access

2. Grant EDIT access to Space Sync for Confluence in the page restricted, then re-run the sync

   1. https://docs.ricksoft-inc.com/space-sync-for-confluence/how-to-sync-page#creating-pages-with-restrictions

I see "Unable to verify connection" as the connection status in the Synced Spaces List.

Select Check again to refresh the connection status. If SSC still cannot verify the connection, contact Ricksoft Support. This status does not necessarily mean the connection is broken.

I see "Cannot reconnect while a bulk sync is in progress" when trying to reconnect a space.

Wait for the ongoing Bulk Sync operation to finish, then select Reconnect again.

I see "The connection could not be reconnected. Please try again." when reconnecting a space.

Select Reconnect again. If the issue persists, contact Ricksoft Support with the affected space connection and error message.

I see "The connection could not be reconnected. Remove it and set up the sync again." when reconnecting a space.

SSC cannot restore the previous connection. Select Remove connection, then follow How to establish synced spaces to create a new connection. If you need to preserve existing page sync relationships, contact Ricksoft Support before removing the connection.