Ricksoft Support End of Life Policy
Support policy
Ricksoft supports apps as long as their host product version was the third latest long-term support or later.
The third latest long-term support version is Jira 9.4 and Confluence 7.13, for example, as of )
Ricksoft does not support apps if the trouble is caused explicitly by the Jira EOS version
References
For Atlassian products' end of life policy, please see the below page:
You can find the Atlassian’s long-term support version on the below pages:
Support portal
For versions that are supported, customers can raise issues via https://www.ricksoft-inc.com/support. If a bug is discovered, it will be prioritized based on our Ricksoft Bug Fixing Policy and may require you to upgrade to the version which includes the fix.
Host product (Jira/Confluence) compatibility
We observe the same policy for host product compatibility as the support policy above.
See the Marketplace version history page for the details:
Version history | |
|---|---|
WBS Gantt-Chart for Jira | https://marketplace.atlassian.com/apps/1211768/wbs-gantt-chart-for-jira/version-history |
Excel-like Issue Editor for Jira | https://marketplace.atlassian.com/apps/1214580/excel-like-issue-editor-for-jira/version-history |
Alfresco connector for Jira | https://marketplace.atlassian.com/apps/1215364/alfresco-connector-for-jira/version-history |
Alfresco connector for Confluence | https://marketplace.atlassian.com/apps/1215688/alfresco-connector-for-confluence/version-history |