Ricksoft supports apps as long as their host product version was the third latest long-term support or later.
The third latest long-term support version is Jira 8.5 and Confluence 6.13, for example, as of )
Ricksoft does not support apps if the trouble is caused explicitly by the Jira EOS version
For Atlassian products' end of life policy, please see the below page:
You can find the Atlassian’s long-term support version on the below pages:
For versions that are supported, customers can raise issues via https://www.ricksoft-inc.com/support. If a bug is discovered, it will be prioritized based on our Ricksoft Bug Fixing Policy and may require you to upgrade to the version which includes the fix.
Host product (Jira/Confluence) compatibility
We observe the same policy for host product compatibility as the support policy above.
See the Marketplace version history page for the details:
WBS Gantt-Chart for Jira
Excel-like Issue Editor for Jira
Alfresco connector for Jira
Alfresco connector for Confluence