Support policy
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Ricksoft supports apps as long as their host product version was the third latest long-term support or later.
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The third latest long-term support version is Jira 9.12 and Confluence 8.5, for example, as of )
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Ricksoft does not support apps if the trouble is caused explicitly by the Jira EOS version
References
For Atlassian products' end of life policy, please see the page below:
You can find Atlassian’s long-term support version on the pages below:
Support portal
For supported versions, customers can raise issues via https://www.ricksoft-inc.com/support. If a bug is discovered, it will be prioritized based on our Ricksoft Bug Fixing Policy and may require you to upgrade to the version that includes the fix.
Host product (Jira/Confluence) compatibility
We observe the same policy for host product compatibility as the support policy above.
See the Marketplace version history page for the details:
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Version history |
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WBS Gantt-Chart for Jira |
https://marketplace.atlassian.com/apps/1211768/wbs-gantt-chart-for-jira/version-history |
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Excel-like Issue Editor for Jira |
https://marketplace.atlassian.com/apps/1214580/excel-like-issue-editor-for-jira/version-history |
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Excel-like Tables for Confluence |
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Gantt Chart Planner for Confluence |
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Alfresco connector for Jira |
https://marketplace.atlassian.com/apps/1215364/alfresco-connector-for-jira/version-history |
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Alfresco connector for Confluence |
https://marketplace.atlassian.com/apps/1215688/alfresco-connector-for-confluence/version-history |